Monday, 1 December 2014
While more and more of our customer interactions are on line, or over the telephone, there is still no substitute for a face-to-face meeting. I strongly believe that after every visit, you need to leave something tangible behind. Our customers are so busy these days, they will quickly forget that we were there. But by leaving something like a line card behind, our customer will be reminded of our visit several times, as they shuffle if from place to place, until they finally file it. Even if they ultimately file it in the garbage, they will at least see it one more time before it finally leaves their sight!
And let’s not forget the small, but significant segment of customers who hate reading from a computer screen. Give them a printed line card, and they will love you. Also, many purchasing agents still keep an up-to-date paper file of suppliers line cards.
I was introduced to the service by my daughter when she was planning her wedding. She and her friends used Pinterest to share ideas for a host of wedding related items like clothes, shoes, food, decor. If you’ve been involved in wedding planning lately, you have an idea of the range of things you have to consider.
So how does it work? Once you have signed up for an account, you can create a number of boards to virtually “pin” images from the internet. You can annotate the images, and the images contain a link back to the original website. If you include a price in your annotation, a price overlays the corner of the image on your board. You can share your board with friends, and follow their boards.
What’s the business application? I see it as a great tool for project planning. For most projects, we do a lot of research on the internet. Instead of taking notes, you can just pin an image from a supplier’s site to an appropriate board. Share your boards with colleagues, and have them contribute by pinning more ideas. Imagine that you are designing a new website. You can scour the internet for ideas, pin the ones you like, and share your findings with your website designer.